Refund policy

RETURNS & EXCHANGE

At Sqora, we want you to love what you wear. If something isn't right, here's everything you need to know.

To request a refund or exchange, reach out to us on Instagram @sqora.eg or via WhatsApp/phone at [01225291197], and we'll take it from there.

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REFUND

Refund Policy

Step 1: Request a Refund

• Message us on Instagram or by phone to start your refund request.
• A courier will be arranged to pick up your item(s).
• A first inspection will be done via video. (This step does not qualify you for a refund yet.)

Step 2: Return Processing

• We must first receive your order back at our warehouse.
• This process may take up to 7 days.
• Once received, all items will be carefully inspected. (This is the step that determines whether your refund request is accepted or not.)

To qualify for a refund, items must be:

• In perfect condition
• With original labels/tags attached
• Free of stains, odors, or signs of wear
• In the original packaging

Step 3: Refund Issuance

• After inspection, it may take up to 7 days to finalize the process.
• Refunds are issued via InstaPay only.
• Refunds will only be approved if all conditions above are fully met.

If your refund is not accepted, you will have two options:

• Have the item returned to you (shipping fees apply).
• Allow us to keep the item permanently.

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EXCHANGE

Exchange Policy

Exchanges are accepted within 14 days of receiving your item. To request an exchange, message us on Instagram @sqora.eg or by phone at [01225291197].

Items must be in the same condition as received:

• In its original package
• Unworn
• Tags on
• No stains

Please note:

• Returns & exchanges will require paying shipping fees.
• Items that are damaged will not be accepted.